FAQs

FAQs

Frequently asked questions

Administration

How can I change my personal data (address, name, …) and/or membership details (payment method, donation amount, …)?

You can change your personal data and/or membership details via the contact form, by phone or by post.

 

How do I change my direct debit account?

To update your bank account details you can contact us via the contact form or by phone. Upon receiving your request, we will send you the necessary form.

Memberships & Donations

When do I get a donation certificate for the tax return?

Donation certificates are sent out at the end of January. In case of non-receipt or loss, you can request a copy via the contact form.

 

Will my membership be automatically renewed every year?

Yes, memberships are automatically renewed.

However, you can cancel your membership at any time, using the contact form, by phone or by post.

 

An amount was automatically debited from my account. What can I do?

In such cases, you have the option of revoking the debit by disputing the transaction with your bank within 30 days from the transaction date. The debited amount will then be reimbursed to your account.

Important: revoking the debit does NOT terminate a standing direct debit order.

Mailings

I receive too much advertising or duplicate mailings. What can I do?

You can define your preferences and mailing interval via the contact form or by telephone.

General questions

Where does Green Cross Switzerland get its funding from?

Green Cross Switzerland is funded by voluntary donations.

 

How does Green Cross Switzerland make sure that the donations are properly used?

The organization only works with trusted partners. The efficient and correct use of funds is ensured by regular on-site checks and through the detailed reports Green Cross Switzerland requires from its partners.

 

It has been a long time since the Chernobyl disaster and the Vietnam War. Why is aid still needed?

Radioactive emissions as well as chemicals from the defoliant “Agent Orange” remain in the environment for many years, posing a serious health risk to the people living there and slowing down their economic development. The work of organizations such as Green Cross Switzerland is therefore essential to ensure medical assistance and to improve their socioeconomic conditions.